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Orders

If an item is listed as sold out, it is unavailable for purchase. You can click the ‘size sold out?’ link on the product page and sign up to receive restock notifications.

You can also reach out to us at support@pudgypenguins.io for more information.

Your best bet is to sign up for our newsletter or by following us on social media, you'll be first to know about new styles and promotions.

Please email us at support@pudgypenguins.io as soon as you receive your order.

If you would like to check the balance on your gift card, email us at support@pudgypenguins.io

If you would like to modify your order and it has not been processed, please email support@pudgypenguins.io. Once your order has been prepped for shipping, it cannot be modified.

International Orders

All available currencies are listed in the drop-down menu under the flag icon. The flag icon can found in the header at the top right off the screen.

Yes, duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. 

International orders can be tracked on your Order Page, or email us at support@pudgypenguins.io

Shipping

Yes! We partnered with vendors who allow us to provide the best possible user experience to our international customers. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.

Pudgy Penguins aims to ship out your order as quickly as possible. Orders typically take 1-3 business days to be packed in our warehouse, but may take as long as 3-5 business days to leave our warehouse.

After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. Please check to see if you purchased a back order item, which normally ship within 1-2 weeks. If you have any questions, please contact us.

Exclusive pieces, limited drops, and other one-off collections may take longer than 3-5 days to ship, however this is rare. We appreciate your patience! We have an extremely high overall customer service and satisfaction rating for a reason.

Pudgy Penguins aims to ship out all back ordered items as quickly as possible. Please allow 1-2 weeks for any pre-orders or backorders to ship. If you have any questions, please contact us.

We offer domestic aswell as international shipping to majority of countries with exception of a few.

Email us at support@pudgypenguins.io and we can give you more information. While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this.

For domestic orders we do ship to PO Boxes.

All orders are shipped from our facility in Los Angeles, California.

Please email support@pudgypenguins.io. We will do our best to resolve the issue as quickly as possible.

Returns

Returns are offered within 365 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer.

In order to return an item, please email us at support@pudgypenguins.io or submit a return here.

If you wish to exchange your purchase for a different size or style, we recommend simply buying the product you desire (this will ensure the product does not sell out by the time we receive your item back). You may then return your original purchase to us using the instructions above. If you have any questions, please email us at support@pudgypenguins.io

Returns are offered within 365 days after product delivery on items that are unworn, unaltered and in new condition with all tags attached. Please note that return shipping charges are the responsibility of the customer.

In order to return an item, please email us at support@pudgypenguins.io or submit a return here.

Fit and Sizing

We include a 'size chart' feature on all product pages. We also add in the description of each product the height of the model and other notable sizing callouts.

If you have any other questions, please email support@pudgypenguins.io and we will help you find your correct size.  

Each style has special care instructions attached to the garment. We suggest washing every garment on cold and tumble drying on low heat. Please do not iron artwork. If you have any questions regarding garment care, please reach out to us at support@pudgypenguins.io

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