Return & Exchanges
If you are not 100% satisfied with your purchase from Pudgy Penguins, you can return your qualifying item(s) for a full refund within 30 days of delivery. Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. You will also need to have proof of purchase.
We offer a number of easy return options, including contacting us for a return label you can print and attach to your box, or printer-free returns to UPS, UPS Pickups and more (subject to availability).
If you have received defective, damaged or incorrect merchandise, please contact us at email@example.com. We will consider all requests for replacements on a case-by-case basis with the goal to make things right. We stand behind our products and materials.
Please note that it typically takes about 5-10 business days for your return to arrive at our fulfillment center and be processed for refund. Once we receive your qualifying return and approve your refund, Pudgy Penguins will credit your original method of payment. Depending on your financial institution, please allow an additional 5–10 business days for the refund credit to post to your bank or credit card account.
You also have the option to exchange an eligible item instead of returning it for a refund. Please contact us at firstname.lastname@example.org to initiate your exchange. Exchanges for replacement items are subject to availability; store credit is also available.
You must return the original item in its original condition and original packaging within fourteen (14) days of the date of your exchange using the return label provided to you. You will receive any refund owed to you once we receive the returned original item. If the original item is not received within fourteen (14) days, we will charge your original payment method or default payment method (if original method is unavailable) for the cost of the original item (less any refund owed to you if the replacement item costs less).
If you later return the replacement item, a refund for that item (minus any shipping charges from the original order) will be issued to the original payment method or any default payment method provided. As noted above in our return policy, it typically takes about 5-10 business days for your return to arrive at our fulfillment center for processing, and another 5-10 business days for the refund credit to post to your bank or credit card account.